Last Updated: 30 March 2024
Welcome to Solar Panel Specialists (“we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with South Africa’s Protection of Personal Information Act, No. 4 of 2013 (POPIA).
By using our website (the “Site”) and services, you agree to the terms of this Privacy Policy.
1. Collection of Personal Information
We collect personal information that you voluntarily provide to us when you:
• Contact us via the website, email, or telephone.
• Subscribe to our newsletters or updates.
• Submit an inquiry or request for a quote.
• Use any of our online services or tools.
The types of personal information we may collect include but are not limited to:
• Full name
• Email address
• Phone number
• Physical address
• Company name (if applicable)
• Details related to your solar panel needs
We may also collect certain non-personal information, such as:
• IP address
• Browser type
• Pages viewed on the website
• Date and time of your visit
2. Use of Personal Information
We use the personal information collected from you for the following purposes:
• To respond to your inquiries, requests, and feedback.
• To provide you with quotations or information about our services.
• To send you updates, newsletters, and promotional material (if you have opted in to receive these communications).
• To improve our website and services.
• To comply with legal and regulatory obligations.
3. Sharing of Personal Information
We will not share your personal information with third parties, except in the following circumstances:
• With third-party service providers who assist us in delivering our services (e.g., hosting services, email marketing providers). These providers are obligated to protect your information in accordance with this policy and applicable laws.
• If required by law, court order, or governmental regulation, we may disclose your information to comply with legal obligations or protect our legal rights.
• In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be transferred as part of that transaction.
4. Data Security
We take reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. We use secure technologies and adhere to industry standards to safeguard your data.
However, please note that no data transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee the security of information transmitted to or from our website.
5. Your Rights Under POPIA
In accordance with POPIA, you have the following rights regarding your personal information:
• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request the correction of any inaccurate, irrelevant, outdated, or incomplete personal information.
• Deletion: You may request that we delete your personal information under certain circumstances, such as when the information is no longer necessary for the purposes it was collected.
• Objection: You have the right to object to the processing of your personal information for direct marketing purposes or if you believe that we are unlawfully processing your data.
To exercise any of these rights, please contact us using the contact details provided below.
6. Cookies
We may use cookies and similar tracking technologies to collect information about your activities on our website. Cookies help us understand how visitors use our website, personalise content, and provide a better user experience.
You may choose to disable cookies through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the content or privacy practices of third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, along with the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights under POPIA, please contact us at:
Solar Panel Specialists
Email: info@solarpanelspecialists.co.za
Phone: 044-250-0102
Physical Address: 3 Bank Street, George, 6530
This Privacy Policy ensures that Solar Panel Specialists complies with South African law, specifically POPIA, and provides transparency about how user data is handled. Let me know if you’d like to add or modify any sections!
